COVID-19 (Coronavirus)
Risk Management Recommendations

To find resources by clinical setting, click here

In general, all healthcare-related settings should:

Monitor daily phone calls and email briefings from your state and local health department. Then, navigate current information at The Centers for Disease Control and Prevention (CDC) Coronavirus Disease 2019 (COVID-19) webpage. The CDC offers strategies to prevent the spread of COVID-19 in multiple settings. This is your most important source for the latest guidelines, checklists, videos, strategies for responding to supply shortages, links to cases, deaths, and testing data, as well as COVID tracker tools down to the county level. State Department of Health websites can be accessed from the tracker map. The CDC’s live and recorded trainings can be very helpful, as well at their Clinician Outreach and Community Awareness calls. Beware of imitation websites.

If you have not already done so:

Prepare to Care for COVID-19: Get your practice ready has practical tools for clinicians to use to care for patients.

All health facilities should take all steps possible to prepare for COVID-19 as outlined by the CDC at

Conduct a self-assessment of infection control practices using the CDC tool appropriate to your setting.

Communicate with staff regarding use of Personal Protective Equipment (PPE). This link provides comprehensive information related to PPE and its use for COVID-19.

CDC Emergency Operations Center: for emergency or urgent patient care assistance (not intended for us by general public)
24/7: 770-488-7100

COVID-19 Vaccination Resources 

HHS offers a resource exchange for healthcare emergency preparedness with sample tools, plans, best practices and more: Search the Technical Resources available for your topic. Specific tools are also grouped by setting.

The U.S. Department of Health and Human Services (HHS) provides a compendium of resources related to the COVID-19 situation at Resources at this site assist in planning for infection-related emergencies of all types and remind users to also remain current with CDC directives.

Emergency Operations Plans, Tools and Templates

Also, go to the Public Health Emergency website of the US Department of Health & Human Services ( At the very minimum, download and use the COVID-19 Healthcare Planning Checklist. This checklist identifies activities that various healthcare settings may undertake to prepare for, respond to, and be resilient in the face of COVID-19.

Comprehensive resources and information/links for health care organizations have been compiled by The Joint Commission (TJC) and can be accessed at This information is pertinent to ALL HEALTHCARE SETTINGS and is open access for all Joint Commission members AND non-members. Read and share as appropriate.

Refer to the U.S. Department of Labor Occupational Safety and Health Administration for infection prevention and control references, work environment, and training considerations related to COVID-19 at as needed.

All healthcare facilities should take all steps possible to prevent the spread and manage the COVID-19 pandemic as outlined at World Health Organization: Coronavirus Information Page with specific guidance provided at

For a fact sheet on the regulatory flexibilities and other actions CMS is taking to help healthcare providers and states respond to and contain COVID-19, please visit:

COVID-19 Emergency Declaration Blanket Waivers for Health Care Providers

Review Disaster Plan/Emergency Management Plan, Infection Prevention and Control Plan, and Crisis Management Plan to ensure all aspects of response are leveraged.

Maintain frequent contact with community partners. Designate a specific person to maintain current, updated that call trees and emergency phone lists have current contact phone numbers for staff, physicians, and key stakeholders.

COVID-19 Resources by Clinical Setting

National Council for Behavioral Health             
Provides behavioral health concern management and links to CDC information

  • Mental Health and Coping During COVID-19

Provides resources, including things you can do to support yourself, resources for parents, and responders (including people who have been released from quarantine).

  • Substance Abuse and Mental Health Services Administration

Provides behavioral health resources, service locator related to behavioral health needs related to disasters including helpline:

1-800-662-HELP (4357) SAMHSA’s National Helpline is a free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders

CLICK HERE to get access to our RiskFit® Toolkit specific to Senior Living facilities

(April 30, 2020): The Centers for Medicare & Medicaid Services (CMS) issued another round of sweeping regulatory waivers and rule changes to deliver expanded care to the nation’s seniors and provide flexibility to the healthcare system as America reopens. These changes include making it easier for Medicare and Medicaid beneficiaries to get tested for COVID-19 and continuing CMS’s efforts to further expand beneficiaries’ access to telehealth services.

CMS, in consultation with the Centers for Disease Control and Prevention (CDC), also issued critical recommendations to state and local governments, as well as nursing homes, to help mitigate the spread of COVID-19 in nursing homes. The recommendations build on and strengthen recent guidance from CMS and CDC related to effective implementation of longstanding infection control procedures. Click here to continue reading the press release.

COVID-19 Long-Term Care Facility Guidance (PDF) (4/2/2020)

We recommend ALL senior or vulnerable population settings, including assisted living, independent living, group homes, personal care homes and residential living centers follow the Revised Guidance for Infection Control and Prevention of Coronavirus in nursing homes from CMS. This guidance prohibits most visitors and suspends communal dining and/or other communal activities. The CDC recommends all individuals maintain a 6-foot distance from other individuals. In semi-private rooms, we recommend you move all beds and chairs apart to maintain as much distance as possible between roommates.

Additional resources include:

Taking Reasonable Efforts to Prevent COVID-19 From Entering Your Assisted Living Community (as of March 9, 2020)

Includes templates for letters to families, residents and employees and other resources. 

General guidelines for high-risk groups

  • Long Term Care resources (3-23-2020)

LeadingAge Texas


Want even more COVID-19 resources?

Emergency Operations Plans, Tools and Templates

Refer to HHS Emergency Management and Incident Command System planning resources at

Incident planning and resource guides with self-assessment checklist for infection Control incident

Infection Control Tools to implement standard and transmission-based infections for health care settings.

Infection Preventionist Job Description Template


California Hospital Seasonal Influenza Pandemic Preparedness Checklist (updated 2/2020; includes COVID-19 resources and links)

Interim Healthcare Coalition Checklist for Pandemic Planning National Healthcare Preparedness Programs (NHPP). Fall 2013. U.S. Dept. of Health and Human Services


Pandemic Influenza Plan


More than 294,438 cases of COVID-19 have been confirmed in nursing homes as of November 11, 2020, and 65,446 deaths.

The virus continues to spread. Reporting to CMS is now available online, and accessible by searching for a Nursing Home by name, or by clicking on the map on the website: 

The spread of this highly contagious virus is likely to spread from individuals who show no symptoms.

While tracking the reason for the spread of the Coronavirus is on everyone’s mind, taking stringent steps to curb the risk of spread requires close examination and tracking:

  • New admissions must have a negative test for COVID-19 and remain in isolation for at least 14 days.
  • HHS is issuing Rapid COVID testing tools to every nursing home. Depending on the seriousness of the outbreak in the facility, highest priority is for nursing homes with a significant outbreak. Those with few or no cases will receive testing equipment at the end of the distribution list.
  • Implement immediate notifications after positive tests as submitted to the local Health Department and CMS.
  • Avoid transferring patients unless medically necessary. When necessary, staff to transport patient to the front door to meet the transportation staff. Upon return, staff retrieves the patient from the entrance. Avoid allowing transportation staff to enter the facility due to the likelihood that staff has been exposed to COVID positive patients earlier in the shift, or previous contacts.
  • All staff wear masks at all times.
  • Part-time staff may work in only one facility.
  • Create an isolation unit to house positive COVID diagnosed patients.
  • Refrain from community activities, including dining in common areas. Dining times may need to be staggered to limited group size and maintain distance, with in-room meal delivery preferred when positive cases are present in the facility.
  • Have at least 2 weeks of PPE on hand at all times. Use a Burn Rate Calculator to keep supply chain operational.
  • Utilize FEMA for staffing shortages; contact the LEPC in the Disaster Plan to garner support for non-medical needs.
  • Cross-train therapists and therapy aides to provide supportive and assistive care, assist with meal delivery and meal assistance, and other cares. The pandemic is a crisis and this type of staffing is considered an emergency.
    • OTs and COTAs know how to assist with dressing, toileting, bathing, and ADLs.
    • PTs and PTAs are able to transfer residents from chairs to another surface.
    • Speech Therapists can pass meal trays and return them to the kitchen at the end of the meal.
    • All therapists can assist patients in washing their hands, using hand sanitizer, and reminding patients to cover their mouths.

Plan for re-opening.

  • If the community, county, and city have seen reduced COVID cases in the prior 14 days and fallen below a benchmark, initiate planning.
  • Determine the right criteria for visit resumptions, e.g., create a safe visiting room, visits by appointment, and clean the visiting room between visits.

Be active; “ahead of the game.” Consider implementing some interventions and a few other restrictions such as:

  • Provide X-Ray services in ONLY 1 location in the facility, preferably near easy door access to limit the X-ray staff from walking through the facility.
  • Provide lab draws in ONLY 1 location to limit access by lab personnel.
  • Require staff to wipe down areas used by lab and X-ray after each use.
  • Teleconference with all consultants. It is necessary to grant them remote access to EHR.
  • Stop in-person Care Plan meetings, opting for conference calls or FaceTime.

Family Socialization

  • Consider expanding activity staff to provide increased 1:1 engagement with residents.

  • All staff should be trained and available to assist residents with technologies that encourage frequent connection with family members and friends, such as computer use, phone calls, Skype, FaceTime, and other distance technologies.

  • Provide lawn chairs for visitors who want to visit through open windows (if you can’t open the window, provide cell phones for residents and wipe down the phone after each use)
  • Encourage residents to use FaceTime to visit with families and loved ones
  • Create visual newsletters to post on the facility website or Facebook page. Families want to hear from the Administrator regarding how many cases are in the facility, how many have recovered, and whether their loved one is okay.
  • Encourage patients to record small messages on Facebook so families can share in the messages.
  • Encourage the town Mayor to send a message to post on your webpage or Facebook to add a sense of inclusion with the city’s efforts.
  • Start a pen pal program with school-aged children who are likely being schooled from home.
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  • Information or documents provided are for illustrative purposes only and are not intended to dictate or replace company policy.
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