Congratulations!
Your Insurance Policy comes with access to OmniSure!
Reduce risk. Avoid lawsuits. Improve care.
Because of your excellent choice in partners for professional liability insurance, your policy comes with OmniSure’s Risk Essentials program! You can rest assured that, first and foremost, as a policyholder with the Risk Essentials feature, get access to confidential clinical risk management support to help mitigate potential liability issues as they arise. OmniSure Risk Solutions, a highly specialized risk control firm, is here to help you reduce risk, control losses, improve patient and resident safety, regulatory outcomes, and overall performance. You are also entitled to access to an online resource library.
OmniSure’s seasoned clinical risk consultants, with deep setting-specific expertise, specialize in rooting out pertinent information and supporting clients with recommendations to reduce risk and avoid losses, through both online self-assessment tools and confidential advice-on-demand.
RiskFit Helpline
Helpline specialists will answer your risk management questions, refer you to applicable resources for industry best practices, help out in a crisis, and offer suggestions for improving compliance.Â
OmniSure's diverse team of highly specialized risk consultants is here for you every step of the way.
Want More? We have Risk Assessments tailored to you….
TeleRisk® Consultation
Review of available external information, including the application, loss runs, survey history, website, online reviews, and other data. It is then followed by a telephonic interview and best practices consultation, which can reveal a lot about risk exposures and opportunities for improvement.
OffSight™ Risk Assessment
Using a combination of interviews and offsite reviews of policies, procedures, and facility practices, the consultant reports on risks, giving policyholders client-specific recommendations.
Virtual OnSight® Risk Assessment
Our seasoned clinical risk consultants with setting-specific expertise will not only take a comprehensive approach to identify and address risks during the detailed virtual inspection, but they will also consult along the way, resulting in the best possible recommendations and prioritized action plan to avoid claims and prevent lawsuits.
OnSight® Risk Assessment
Ideal for facilities that would benefit from our comprehensive in-person, step-by-step coaching and consultation process focused on team engagement and collaboration. Our seasoned clinical risk consultants with setting-specific expertise will go deep to identify and address risks during the full-day detailed onsite inspection, resulting in the best possible recommendations and prioritized action plan to avoid claims and prevent lawsuits.
DocuSight® Risk Assessment
See how a facility’s documentation compares to the standard of care. In this assessment, a dedicated auditor conducts facility-wide electronic chart reviews every evening for ten days with a morning report each day to the facility contact that summarizes any changes in condition, new falls, pressure ulcers, incidents, medication concerns, new orders, transcription errors, inconsistencies or gaps in documentation, and important care plan updates. The ten-day snapshot is then combined with a TeleRisk™ Consultation to create a facility-specific risk reduction plan.
OverSight™ Risk Assessment
Clinical risk expert assesses and provides feedback on risk control and implementation strategy and then helps oversee it. With a combination of interviews and offsite reviews of risk management practices, your setting- and risk-specific specialist will give you client-centered recommendations, support the process with periodic check-ins, and conduct an onsite assessment after 4-6 months to oversee and report on your progress.
Risk Management & Patient Safety Consulting
SOME OF THE SETTINGS WE SERVE
SOME OF THE PROFESSIONALS WE ENGAGE WITH
TRAINING & ASSESSMENTS
Assessments, Audits, Training on Topics such as
Enterprise Risk Management
Just Culture
EMTALA
High-Risk OB
Active Shooter
Security Risk Assessments
Emergency Preparedness
Workplace Violence
Sexual Abuse and Molestation
Detox and Other Risks in Addiction Treatment
Suicide Risk Identification and Prevention
Surgical Fires
Person-Centered Care
Trauma-Informed Care
Patient Education and Informed Consent
Documentation
Communication
Patient Handoff/Transitions of care
Aggressive Patients
Risks Related to Opioid Use
Falls
Pressure Ulcers
Elopement
Disruptive Physicians
Communication and Disclosure after an adverse event
Conducting Investigations
Root Cause Analysis
Confidentiality and HIPAA
Professional Boundaries
Infection Control
Pandemic Preparedness and Response
Safe Patient Handling
Discharge Safety
Involuntary Discharge
Patient Termination
Unconscious Bias and Health Disparities
Social Determinants of Health
Crisis Communication
Mental Health in the Emergency Department
Quality Assurance and Performance Improvement
Telehealth/telemedicine
Medication/drug safety
Regenerative Medicine/Stem cells
Peer Review
Missed/delayed diagnosis
Interprofessional communication – Bullying
Mock surveys
OmniSure is highly regarded by clients like you for advice-on-demand through the helpline. We support medical facilities and professionals such as behavioral health, senior care, home health, hospice, staffing agencies, urgent care, ambulatory surgery centers, pharmacies, med spas, clinics, and group homes for individuals with intellectual and developmental disabilities. Clients contact us with their difficult questions and we respond within one business day, if not sooner with answers and resources. Below are sample questions we have received.
Sample Helpline Requests
Do you have any information regarding any immunity or goodwill laws that would apply to the administration of Narcan?
I need advice. A patient has contacted an attorney.
If a patient travels to me from a state I am not licensed to practice in, can I see them as a new patient in the office and then follow up with telehealth?
Can you provide me with best practices around delegation from medical providers to unlicensed support staff for sending in prescriptions?
I have a patient I operated on who has been completely unreasonable, making false accusations and threatening to go to the board and seek litigation if I do not follow their commands.
Could you share any recommended procedures for reviewing PHI breach incidents? Sometimes people report things that are found not to be breaches. It would be helpful to have a guideline of what to look out for to determine if it is a breach and recommended next steps (e.g., notifying patient vs. HHS vs. insurer).
We have an adult male patient who presents to the clinic for his visit. During the provider visit, it is disclosed that the patient has done time for a sex offense. What obligation, if any, is there on our clinic’s part to notify or inform other patients – since we also see children in our practice?
I wanted to ask for your input about treating patients while intoxicated. What is the recommended approach if a patient is intoxicated or high during a visit? Is there any difference between what they are coming in for (labs vs. follow-up visits in terms of being able to understand or consent to treatment)? Also, bearing in mind the risk of sending an intoxicated person back out and the risk of something happening to them when they leave. What are your thoughts?
We need a policy on weapons on the healthcare premises.
Do you have any resources around the patient dismissal process, both clinic-specific and system-wide (outpatient only)? Any policies, procedures, or defined processes would be great.
Contact us:
OmniSure Consulting Group
info@omnisure.com
888.927.9760
1005 Congress Ave.
Suite 925
Austin, TX 7871
